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The Leak Test

Twelve questions about how an inquiry actually moves through your business. You get a score, the two weakest points in your system, and what those two points usually cost. It takes about four minutes.

Answer honestly rather than aspirationally. The flattering answer produces a flattering score and a useless result.

Question 1 of 12 · Capture

When someone wants to talk to you, how many ways can they start that conversation?

Question 2 of 12 · Capture

Where does a new inquiry land?

Question 3 of 12 · Capture

If I asked how many inquiries you received last month, how long would it take to answer?

Question 4 of 12 · Response

How long does a new inquiry wait for a first human reply?

Question 5 of 12 · Response

What does that first reply usually contain?

Question 6 of 12 · Response

What happens to an inquiry that goes quiet after the first reply?

Question 7 of 12 · Qualification

Before a sales conversation, how much do you know about the buyer?

Question 8 of 12 · Qualification

How do you decide which inquiries get your time?

Question 9 of 12 · Qualification

Can you name why your last five losses did not buy?

Question 10 of 12 · Close

After a good first conversation, what happens next?

Question 11 of 12 · Close

How long does it take to get a proposal or quote out?

Question 12 of 12 · Close

Do you know your close rate?

0 of 12 answered